CARINA PICTURE FRAME INC
Telephone Main office: (949) 263-0909 ORDER BY FAX:(949)2630946

Shipping Policy                          Privacy Policy

Carina Picture Frame Inc has grown to become the world's leading designer and manufacturer of framing products.  Our long term commitment to provide you with the best in framing products and services is based on our sincere desire to exceed your expectation and help insure your dream home and office design.  We believe that great design is a key to your success.

That's why our team of talented designers create new, and beautiful frame to bring new colored to your life.  Our framing collection are wonderfully varied, but each is marked by exceptional design and uncompromising style through your creative framing, our molding come to life.  The one of a kind masterpiece we create, touches an entire room adding warmth and personal style.  We are also continuing to invest to bring you the best in product design and service and always improve the quality of everything we offer.

All items are GUARANTEED!

Museum quality custom framing Consultation and design Fine art, posters, documents and objects Installation/Hanging Service

Corporate Accounts On-site evaluation, consultation and design Placement of art and installation

Production Framing No matter what size of job, our production facilities are ready Complete design services of art and framing

Installation Pick up/Delivery Hanging/Take down/Re-hanging Security hardware Earthquake safety hardware Receiving/Hanging of shipped fine art Picture lights

Packaging/Shipping Expert packaging of fine art and objects Receiving/Unpacking and delivery of shipped fine art



DEAR VALUED CUSTOMER, Thank you for your business and loyalty. It is our goal to provide you with an outstanding line of quality and service that exceed your expectation and assist you in finding right product and quality.We are in business since 1989 by your support.

THANKS: ALI MOHSENI

RETURNS & EXCHANGE:

We don't Except Return on any of Custom order Mats and Frames Unless is Damaged in Shipping Process.(color of mat and frame may be different on each monitor)

Unauthorized return are not accepted. Authorization for credit or the return of defective,or incorrectly shipped merchandise must be phoned, faxed or written in to CARINA PICTURE FRAME INC. Service/sales dept . Within 15 days of receipt of merchandise. Please specify your invoice on all correspondence. All items returned must be in the item's original box or return not excepted. Return Policy

Any damage on return of item buy customer is customer responsibility.

Damage:

Report a Damaged Package If your package was damaged in transit, report the damage. If the damage is confirmed by UPS, the shipper can file a claim for the repair or replacement value of the package contents up to the declared value.UPS PHONE NUMBER 1-800-742-5877

We guarantee against manufacturers' defects for 15 days from the date of delivery. You must email us to obtain a Return Merchandise Authorization number (RMA) Once you receive the RMA#, you may send the product back to us at your expense (You are Not Authorized to use our shipping #) We will send you a replacement at our expense

Products With Manufacturer Warranties which exceed 15 days, may be returned directly to the manufacturer according to their instructions.

CARINA PICTURE FRAME INC 17875 SKY PARK N #L IRVINE CA 92614

Regardless of where your package was shipped, returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees.

**************************** Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned ****************************

All returns/exchanges must be made within 15 days of receipt of merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Notice: Shipping is not calculated from the date ordered, it is calculated from the date it leaves our warehouse.

Very Important: RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RMA#).

UNWANTED PRODUCTS Unwanted products may be returned with prior authorization only! All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Returns will be subject to a 15% restocking fee.

REFUSED DELIVERY Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price minus shipping and handling.

. we receive so many email which sometime take days to read all emails.





SHIPPING AND PROCESSING FEES POLICY :   Due to heavy weight of products, we ship by UPS,DHL,and USPS.   All products are 100% insured by UPS,DHL and therefore customers do not have to pay any fee to guarantee their products.  Base Shipping and processing cost is calculated at $7.99 for ca and $8.99 all other state ,processing fee is already included of shipping price on invoice.

Customer pay for reshipping on return order because of error on shipping address and phone number.

-------------------INSIDE US UPS Shipping and processing chart---------------------------

0.00 to 24.98 shipping 11.75------ 24.99 to 59.98 shipping 13.50----- 59.99 to 99.98 shipping 17.50----- 99.99 to 198.99 shipping 22.00----- 199.00 and up shipping 35.00-----



--------------------------california UPS Shipping and processing chart------------------------------------------------------------ 0.00 to 24.98 shipping 11.75----- 24.99 to 59.99 shipping 16.00---- 60.00 to 99.99 shipping 22.00---- 75.00 to 99.99 shipping 13.00---- 100.00 to 199.99 shipping 22.00----- 200.00 and up shipping 33.00-----



selections in shopping cart.  

INTERNATIONAL ORDERS:

We welcome International orders, but cannot guarantee how long it will take to get to you. Sometimes customs can hold an order up, depending on what country you live in. Normally we will charge $20.00 plus the 10% of total items.